To raise a support issue with the PMM NOC, stations can have a ticket opened via the following options:
- Email the PMM NOC at PMMNOC@wgbh.org
- Visit the PMM support portal at support.pmmnoc.com
- Call the NOC at 617-300-2773
A login is not required to submit tickets via email, however an account is required to log into the support portal. If you do not have an account and would like to have access to the portal, select "Forgot my password" on the portal login page which will allow you to create an account.
Once you are logged into the portal, you will be taken to the home page where you can select your issue type:
Once you select the issue type, you will be prompted to enter your station name and channel from a drop-down menu, a package number (if applicable), the date and time of the issue, a summary of the issue and a description:
When you are finished entering information into the ticket, select “Create” at the bottom of the screen. Note all fields are required except for the package number. Once your ticket has been submitted you will receive an acknowledgement by e-mail that your ticket has been received along with a link to access the ticket to add any comments or attachments.
When the NOC adds a comment to the opened request, the address of the person who opened the ticket and all who are copied on it will receive a notification:
You can respond to these emails directly which will update the ticket and notify the NOC.